The impact of the COVID-19 pandemic on job satisfaction: A mediated moderation model using job stress and organizational resilience in the hotel industry of Taiwan.

The COVID-19 pandemic has affected businesses worldwide, including the hotel industry in Taiwan. This study aims to explore the influence of the perceived threat of COVID-19 on job satisfaction. SPSS software was used for data analysis, and the PROCESS macro was used to test the mediation, moderation, and moderated mediation hypotheses. An online survey (n = 681) was conducted on hotels in Taiwan in 2021, and the results indicate that job stress activation has a mediating effect on employees' job satisfaction and the hotels' business performances. Moreover, organizational resilience has a moderating effect on job stress. This study contributes theoretically to a better understanding of the factors that determine the impact of traumatic events such as a pandemic on people's mental health. This study suggests that interventions may be carried out to minimize the pandemic's negative psychological consequences. The implications of this study are also applicable to hoteliers in other affected countries.

Training Is Better Than Giving-Taiwan Government and Tourism Industry's ＂Training for Relief＂ Plan to Cope with the Impact of COVID-19

The outbreak of COVID-19 has been a major blow to Taiwan's tourism industry. In the face of the plight of the tourism industry. The government of Taiwan put forward the Key Points for implementation of the Ministry of transport's assistance in the transformation of tourism related industry training affected by major epidemics (Taiwan officials' external notes referred to as the ＂training for relief or learning for relief＂ plan). This plan is not just to directly distribute subsidies to industrial employees, but to require employees to receive specific training courses, and then the government will distribute the subsidy amount to the enterprises of the trainees, and the enterprises will forward it as part of the employees' salaries. Another way to understand it is that when there is no daily busy workload due to the impact of the epidemic, employees can spend their spare working time in classes and learn new working abilities and knowledge, so that their participation in training is also equal to work and earn salary. In this paper, the details of the implementation of the training transformation policy are introduced, and the ＂win-win-win＂ for the government, operators and employees are discussed, so as to provide reference for other countries affected by the epidemic. 新冠肺炎疫情對於臺灣觀光旅遊產業對來巨大衝擊，臺灣政府面對觀光業者困境，提出「觀光相關產業轉型培訓實施要點」（臺灣官員對外說明簡稱「以訓代賑或以學代賑」計畫），這項計畫不是單純直接發放補助給產業員工，而是要求員工接受特定訓練課程之後，政府再將補助金額發放給受訓人員所屬企業，企業再轉發為員工薪資之一部分。亦即員工在疫情影響沒有日常忙碌工作量時，能將多餘工作時間用於上課，學習新的工作能力和知識，參與訓練也等於是工作和賺取薪資。本文將介紹此項轉型培訓政策執行細節，並討論對於政府、業者、員工之三贏效益和檢討執行問題點，提供給其他受疫情影響國家參考。